FREQUENTLY ASKED QUESTIONS
Should I be at home?
You don't have to, but you can be at home if you wish. Otherwise, you must leave the keys or code for us to enter your home.
Can I get the same cleaner every time I book a cleaning service?
We believe it is very important to always send the same cleaner(s), and we do everything in our power to make this possible. If a member of your team is unavailable, we will do our best to find the most suitable replacement. All of our residential cleaners undergo Douzinet training to ensure that our work is always of a high standard.
Do you bring your own cleaning products?
Yes, and we can bring environmentally-friendly products if you request them.
How many people will clean my house?
Usually, we send two cleaners per house, but we may send more cleaners if necessary, depending on the size and state.
How will my pets be treated?
We love pets! We know that pets are part of the family, so we make sure they are treated properly. In fact, we use carefully selected products that are safe for pets. Besides, we know all the tricks to get pet hair out of nooks and crannies.